Verizon’s FIOS filth and lack of respect for its customers

My wife and I can forgive your company for offering to us the adult trash you now offer through pay-per-view with titles like “1st Time Man Lickers,” “Wet Amateur Moms,” and “10 Best: Real Teens” (which sounds like it glorifies pedophilia), since we simply choose to just not to view this crap. But using the service to let our children watch children’s programs includes inappropriate content which we cannot control.

Are ads for the movie “Saw” appropriate when searching for “Dora?”

A letter to Verizon Communications from Chris Ingram

March 17, 2009

Ivan G. Seidenberg
Chairman and CEO
Verizon Verizon Communications Inc.
1095 Avenue of the Americas
New York, New York 10036

Dear Mr. Seidenberg:

We have enjoyed FIOS TV since subscribing to it in the summer of 2007. 

However, as our three girls ages 5 and twins 2, have gotten older and interested in occasionally watching television, your service has become a problem.

Specifically, when we go to select a kids “on demand” program such as Sesame Street, Dora the Explorer, or the Berenstein Bears, your company runs advertisements for other “on demand” products or pay-per-view items. These are shown in a small box on the menu selection screen and cannot be turned off.  This morning when pulling up Dora on demand, a trailer for the movie “Saw” came on.

Saw is a horror film from a company called “Twisted Pictures” which describes the film as a “grisly horror film.”

My wife and I can forgive your company for offering to us the adult trash you now offer through pay-per-view with titles like “1st Time Man Lickers,” “Wet Amateur Moms,” and “10 Best: Real Teens” (which sounds like it glorifies pedophilia), since we simply choose to just not to view this crap. But using the service to let our children watch children’s programs includes inappropriate content which we cannot control.

I implore Verizon FIOS to change the nature of how these trailers are forced upon its customers, or at minimum to offer no trailers or other ads for things that are above a “G” rating.

As you and your corporate bean counters and marketing department begin to consider this, I ask you to think about your own children (if you have any) and consider whether you would want a 5 or 2 yr. old to see a trailer for a movie like “Saw.” Furthermore, you might ask yourself if your mother would be proud of you for offering all the porn filth your company now makes available. I’m guessing you’d rather not go over the aforementioned titles with her at the dinner table.

The courtesy of a reply is appreciated.

Sincerely,

 

Chris Ingram

The following passage comes from Verizon’s Employee Code of Conduct with an introduction from Mr. Seidenberg:

“It is imperative that, as we do so, we continue to uphold the Verizon commitment and core values: put customers first, act with integrity, treat people with respect, be accountable, and raise our standards of performance. This means that we also have to do more than simply follow the law: instead, we have to do the right thing – and we have to do it every day. Ethical conduct is the foundation of any lasting business success. For Verizon to succeed.”

Editor’s note: I sent the above letter to Mr. Seidenberg in March. I also re-sent it in July. I still have not received a reply. So much for customer service and doing the right thing…

If you are a Verizon customer who also hates this filth, send an email to Mr. Seidnenberg at:

Ivan.Seidenberg@core.verizon.com 

and, Ivan.Seidenberg@verizon.com.

Chris Ingram is the president and founder of 411 Communications a corporate and political communications firm, and publisher of www.IrreverentView.com. Ingram is a frequent pundit on Fox News and CNN, and has written opinion columns for the Washington Times, UPI, Front Page Florida, and National Review online. E-mail him at: Chris@411Communications.net.

2 thoughts on “Verizon’s FIOS filth and lack of respect for its customers”

  1. Comments by e-mail:

    Chris:
    I’m a Brighthouse customer, but thank you for bringing up the Fios filth problem. I will at least email them and let them know that the filth problem makes it much less likely for me to ever consider switching to their service.

    By the way, in my opinion, the general filth and gore and inappropriateness on cable tv, and other tv is horrible, not to mention the movies, and I appreciate your writing to your company. I should write to Brighthouse and let them know that I don’t appreciate their lack of standards, either. I don’t have children, but the ads and trailers for other programs that are displayed on regular programming hours are gory, violent, and disturbing, and make me sick. I hate to think children see so much violence and overt sexual innuendo.

    Thanks again —
    Lisa

    Chris

    I really hate these bastards who have absolutely no sense of propriety, shame or decency. You are like the little Dutch boy. You can plug this hole but 17 more will immediately spring a leak.

    The only way something like this will change is if Ivan Seidenberg’s daughter calls daddy and tells him that granddaughter Sophie was watching Dora and blah, blah, blah.

    They will do nothing until it becomes personal for them.

    Robert

    Perfect timing Chris…. we are trying to get FIOS service here in Woodbridge (internet and cable) but they apparently dont have service in this area…. even though Comcast has the entire market and Fios keeps sending us literature to sign up today… but they claim they cant give service… I was about to look up Ivan’s info…. so thanks for sending it to me and saving me so much time and energy.

    I cant believe thy have trailers on kids shows like that….. especially for horror flicks… how inappropriate. I hope you get a positive response. I dont think you are the only person who has that problem and they should think twice before putting that stuff out there.

    Betty K.

    Chris – Thanks for standing up for family values!

    More of us need to be more active in this area.

    I copied you on the original but had your email address wrong.

    God bless you!
    Terry

    Chris, I agree with you on many levels. It’s also unacceptable that you haven’t had a reply with some commitment for action to correct the gross misplacement of the ads.
    Chris H.

    Chris,
    If Verizon’s On Demand is like Bright House On Demand, it’s a third party system they use… not really something they can control.

    You’re right to complain and on the “Kids On Demand” channel, they should only offer trailers for G rated movies. If you went to a theater to watch a Dora movie, they would not run the Saw trailer there… so why should they on Demand?

    Just be prepared to write additional letters if Verizon passes the buck.
    Jim J.

    Like

  2. Thanks to everyone who responded and said they would send an e-mail or letter to Verizon. If enough people got ticked off and expressed their concerns they would do something because ultimately these people don’t care what you think, but they care how/where you spend your money.

    Chris

    Like

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