By Chris Ingram
The Tampa Tribune
Published Saturday, September 18, 2012
Earlier this year I upgraded my mobile phone to a new Droid Razr Maxx by Motorola because my previous two-year-“old” phone kept crashing.
My provider, Verizon, was more than happy to see me, as by the time I left the store with the phone, new chargers and other overpriced accessories I was out over $400.
I mostly need a phone to make phone calls, as I actually enjoy talking to people as opposed to texting. I also need it to check email and maintain contacts and a calendar by syncing with Outlook on my desktop computer.
The Razr Maxx was highly recommended by experts and in online consumer forums. The phone comes with lots of options that make it a neat toy, but my purpose in selecting the phone was for its utilitarian offerings.
For seven months, the phone worked great. Then about six weeks ago, I accepted an “update” to the software that runs the phone. The new update was cutely called “Ice Cream Sandwich” by Motorola. They should have called it “soup sandwich” because it was a big mess. Following the update, everything changed. The screen layout, format and organization were now different and I had to re-learn many functions.
I then realized my phone was no longer syncing with my desktop computer’s calendar or contacts the way it used to. I called Verizon, which referred me to Motorola. It took a third-level escalation specialist to tell me, “Ice Cream Sandwich no longer supports syncing of contacts and calendar.” When I asked, “Why not? That’s what I bought this phone to do!,” all the nicely scripted specialist could tell me was, “It just doesn’t support that function any longer.”
After I made sure she understood how annoyed I was, she told me, (Click here to read the full colum in The Tampa Tribune).
Chris Ingram is the president and founder of 411 Communications a corporate and political communications firm, and publisher of Irreverent View. Ingram is a frequent pundit on Fox News and CNN, and has written opinion columns for the Washington Times, UPI, and National Review online. He is the Republican political analyst for Bay News 9, the only 24 hour all news channel in Florida’s largest media market. The opinions expressed here are those of author and do not represent the views of Bay News 9. E-mail him at: Chris@IrreverentView.com.
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